VTech Cordless Telephone VTech Cordless Telephone User Manual

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Appendix
63
Troubleshooting
My cordless handset isn’t performing normally.
Make sure you plug the power cord securely into the telephone base. Plug the power adapter
into a different, working electrical outlet without a wall switch.
Move the cordless handset closer to the telephone base. You may have moved out of range.
Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back
in. Allow up to one minute for the cordless handset and telephone base to reset.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Low battery shows on the handset screen.
Place the handset in the telephone base or charger for recharging.
Remove and install the battery again and use it until fully depleted, then charge the handset
in the telephone base or charger for up to 11 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not
accept charge.
Make sure the handset is placed in the telephone base or charger correctly.
Remove and install the battery again, then charge for up to 11 hours.
If the battery is completely depleted, charge the handset for at least 30 minutes before use
(page 4).
The battery may be defective. Purchase a new battery.
The CHARGE light is off.
Clean the charging contacts on the handset, telephone base and/or charger each month with
a pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in properly (page 2).
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the handset and telephone base to reset.
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To register HS... and ...see manual appear alternately on the handset and it does
not work at all.
The handset may be deregistered from the telephone base. Refer to Add and register a
handset on page 56 to register the handset to the telephone base.
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